Privacy Practices

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

WoundDirect and affiliated covered entities (“WoundDirect”, “we”, “our”, “us”) are committed to protecting the privacy and safeguarding the security of your protected health information. When you receive services from WoundDirect we record information that identifies you and that relates to your medical condition, services that are provided to you, and information required for payment purposes. This information is called Protected Health Information (“PHI”). This Notice does not apply to information that could not reasonably be used to identify you. We are required to abide by this Notice, maintain the privacy and security of your PHI, and advise you of our legal duties and privacy practices regarding PHI. We will also comply with applicable state laws that may provide more protection to your PHI. 

How We May Use or Disclose Your PHI

We may use or disclose your PHI verbally, on paper, or electronically as allowed by state and federal law. Examples of how we may use and disclose your PHI include:

1. Treatment. We may use and      disclose your PHI to provide you medical care and services. For example,      we may disclose your PHI to your other treating physicians to coordinate      your health care and related services.
2. Payment. We may use and      disclose your PHI as necessary for activities relating to payment for      health care services rendered to you. For example, we may disclose your      PHI to your health insurance company to obtain payment. We may also      disclose your PHI for verification of benefits.
3. Health Care Operations. We may      use and disclose your PHI for our health care operations. These uses and      disclosures allow us to continually improve the quality of your care. For      example, we may use and disclose your PHI to review our treatment and      services and evaluate the performance of our staff.  We may use your      PHI to create limited data sets or de-identified information that may be      used and disclosed for any lawful purpose. We may also transfer      information we collect, including PHI, to a third party in connection with      a sale or merger. We may also transmit PHI to other covered entities for      certain health care operations of those entities, as permitted by law.
4. As Required by Law. We will      disclose your information when we are required to do so by federal, state,      or local law.
5. Public Health Activities. We      may disclose your PHI for public health activities such as      preventing Or controlling disease, reporting adverse events, product      defects, or Food and Drug Administration reporting.
6. To Report Abuse. We may      disclose your PHI if we reasonably believe you are a victim of abuse,      neglect, or domestic violence. We will make this report only in accordance      with laws that require or allow such reporting or with your permission.
7. Health Oversight Activities. We      may disclose your PHI to health oversight agencies. This includes uses or      disclosures in civil, administrative, or criminal investigations;      licensure or disciplinary actions; inspections; and other activities      necessary for appropriate oversight of government programs.
8. Judicial and Administrative Proceedings. If you or your information are involved in a lawsuit or      dispute, we may disclose your PHI in response to a court or administrative      order, a subpoena, or other lawful process. We can also chare information      when a protective order is in place or the use or disclosure otherwise      complies with law, such as a lawsuit brought for payment purposes.
9. Law Enforcement. We may      disclose your PHI for law enforcement purposes. This includes providing      information for identification and location purposes or in connection with      suspected criminal activity.
10. Coroners, Medical Examiners, and Cadaveric Donations. We may disclose your PHI in an effort to determine cause      of death, to funeral directors to assist them in carrying out their      duties, and to organ procurement organizations (for organ, eye, or tissue      donation).
11. Research Purposes. We may use      or disclose your PHI in connection with medical research projects if      allowed under federal and state laws and regulations. We may disclose PHI      for use in a limited data set for purposes of research, public health, or      health care operations, but only if the disclosure complies with law.
12. Specialized Government Functions. We      may disclose your PHI for a number of specialized purposes including      national security and intelligence purposes; for military and veteran      activities; for protective services for the President and others; and to a      correctional institution or law enforcement officials to provide the      inmate with health care, to protect the health and safety of the inmate      and others, and for the safety, administration, and maintenance of the      correctional institution.
13. Workers’ Compensation. We may      disclose your PHI to your employer for purposes of workers’ compensation      and work site safety laws.
14. Disaster Relief. We may      disclose your PHI to organizations engaged in emergency and disaster      relief efforts.
15. Fundraising. We may contact      you as part of a fundraising effort. You will have the opportunity to opt      out of receiving future fundraising communications if you receive written      fundraising communications from us.
16. To Avert a Serious Threat. We      may disclose your PHI if we believe that the disclosure is necessary to      prevent serious harm to the public or to an individual. The disclosure      will only be made to someone who is able to prevent or reduce the threat.
17. Family and Friends. We may      disclose your PHI to a member of your family or to someone else who is      involved in your medical care or payment for care. We may notify family or      friends if you are in the hospital and tell them of your general      condition. This may include telling a family member about the status of a      claim or what benefits you are eligible to receive. In the event of a      disaster, we may provide information about you to a disaster relief      organization so they can notify your family of your condition and      location. We will not disclose your information to family or friends if      you object. We may also disclose PHI to your personal representatives who      have authority to act on your behalf (for example, to parents of minors or      to someone with a power of attorney).
18. Information to Patient. We may use      your PHI to provide you with additional information. This may include      sending appointment reminders to the phone, address, or e-mail that you      have furnished to us or the hospital where you are being treated. This may      also include giving you information about treatment options, alternative      settings for care, or other health-related services.
19. To Business Associates and Subcontractors. We may hire third parties that may need your PHI to      perform certain services on our behalf. Under HIPAA and the HITECH Act,      these third parties must protect any PHI they receive from us, or create      and/or maintain on our behalf, in the same way that we must guard your      PHI.

Your Rights

1. Authorization. We will ask for      your written authorization if we plan to use or disclose your PHI for      reasons not covered in this Notice. If you authorize us to use or disclose      your PHI, you have the right to revoke a HIPAA authorization at any time.      If you want to revoke an authorization, you must send a written notice to      the Privacy Officer listed at the end of this notice. If you revoke an      authorization, the revocation will not cover the information already used      or disclosed in reliance to the authorization.
2. Request Restrictions. You have      the right to ask us to restrict how we use or disclose your PHI. You must      provide a request, in writing, to the Privacy officer listed in this      Notice. We are required to comply with a request for restriction where the      disclosure is to a health plan for purposes of carrying out payment when      you have paid out of pocket in full. We will consider all other requests,      but we are not required to agree. If we do agree, we will comply with the      request unless the information is needed to provide you with emergency treatment.      A restriction cannot prevent uses and disclosures that are required by the      Secretary of DHHS to determine or investigate WoundDirect compliance with      the Privacy Rules, or that are otherwise required by law.
3. Confidential Communications. You      have the right to ask us to communicate with you at a special address or      by a special means. For example, you may ask us to send letters that      contain your PHI to a different address rather than to your home or you      may ask us to speak to you personally on the telephone rather than sending      your PHI by mail. These requests must be made in writing and we will agree      to reasonable requests.
4. Inspect and Receive a Copy of PHI. You      have a right to inspect the PHI about you that we have in a designated      record set and to receive a copy of it. This right is limited to      information about you that is kept in records that are used to make      decisions about you. For instance, this includes medication lists, lab      results, and encounter information. Where your PHI is contained in an Electronic      Health Record, you have the right to obtain a copy of such information in      an electronic format and you may request that WoundDirect transmit such      copy directly to an entity or person designated by you, provided that any      such choice is clear, conspicuous, and specific. If you want to review or      receive a copy of these records, you must make the request in writing. We      may charge a fee for the cost of copying and mailing the records. To ask      to inspect your records, or to receive a copy, contact the Privacy Officer      listed in this Notice. We will respond to your request within the time      required by HIPAA and state law. We may deny you access to certain      information. If we do we will give you the reason in writing. We will also      explain how you may appeal the decision.
5. Amend PHI. You have the right      to ask us to amend PHI about you in a designated record set which you      believe is incorrect or incomplete. You must make this request in writing      and give us the reason you believe the information is not correct or complete.      We will respond to your request in writing within 60 days. We may deny      your request under certain circumstances.
6. Accounting of Disclosures. You      have a right to receive an accounting of certain disclosures of your      information outside of WoundDirect made within the previous 6 years from      the date of your request. We will not include disclosures about treatment,      payment, and health care operations, and certain other disclosures (such      as any you asked us to make), except if required by regulation. The first      request will be provided to you at no cost, however, we may charge you for      any additional requests made within the same 12-month period.
7. Paper Copy of this Notice. You have      a right to receive a paper copy of this Notice. If you have agreed to      receive this Notice electronically, you may receive a paper copy by      contacting the Privacy Officer listed at the end of this Notice.
8. Complaints. You have a right      to complain about our privacy practices if you think your privacy rights      has been violated. You may file your complaint with the Privacy Officer      listed at the end of this Notice. You may also file a complaint with the      Secretary of the U.S. Department of Health and Human Services, at the      Office for Civil Rights. All complaints must be in writing. We will not      take any retaliation against you if you file a complaint.
9. Breach Notes. While we take      privacy and security very seriously, sometimes things go wrong. We will      let you know promptly if a breach occurs that compromised the privacy or      security of your information.

Our Right to Change This Notice

We reserve the right to change our privacy practices as described in this Notice at any time. We reserve the right to apply these changes to any PHI which we already have, as well as to PHI we receive in the future. We will update this Notice before we make any changes to our privacy practices as described. We will make the new Notice available upon request.

Contact Us

If you have any questions about this Notice, our privacy policies, or if you have questions about how to exercise your rights, please contact:

WoundDirect
Attn: Privacy Officer
2323 Allen Street
Dallas, TX 75206

compliance@wounddirect.com 

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                                                                                      Privacy Policy

Thank you for reviewing our Privacy Policy. This website, www.granularcare.com (the “Site”), is operated from the United States of America on behalf of Granular Care and its affiliated covered entities (“Granular Care,” “we,” “us,” or “our”).

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information and governs our use and disclosure of data collected through this Site.

1. ACCEPTANCE OF PRIVACY POLICY

By accessing or using our Site, you:

1. Acknowledge that you have read and understood this Privacy      Policy.
2. Agree that your access and use of the Site are subject to this      Privacy Policy and our Terms of Use.
3. Consent to our collection and use of your personal and      non-personal information as described below.

Granular Care reserves the right to disclose information, including Personally Identifiable Information (PII), when required by law, to protect our rights or property, during emergencies, or for fraud prevention and risk reduction.

2. INFORMATION WE COLLECT

When you use our Site, we may collect two types of information:

1. Non-Personal Information, and
2. Personally Identifiable Information (PII)

We do not knowingly collect information from children under 13 years of age.

2.1. Non-Personal Information

We may automatically collect non-identifying information such as:

• The domain name you use to access the Internet
• Your IP address
• The date and time you accessed our Site
• Your browser type and operating system
• Pages you visited

This data helps us improve Site performance and user experience. Non-personal data may be collected using cookies (see Section 4 below).

2.2. Personally Identifiable Information

You can browse the Site without revealing PII. However, certain Site features may require you to provide details such as your name, phone number, address, email, or payment information.

Examples include:

2.2.1. Online Appointment Scheduling
Our Site may link to a third-party scheduling platform. Information collected may include your name, contact details, and potentially sensitive information such as your date of birth. Data shared through third-party tools is governed by their privacy policies.

2.2.2. Online Bill Payment
We may offer online payment via a secure third-party provider. Data collected may include your name, contact details, patient ID, and payment method. This data is handled under the provider’s privacy terms.

2.2.3. Protected Health Information (PHI)
If we receive or handle health information covered by the Health Insurance Portability and Accountability Act (HIPAA), it will be managed according to HIPAA standards. Please review our Notice of Privacy Practices for details.

2.3. No Personal Information from Children
Children under 13 may not use this Site. If we discover that a child has provided personal information, we will remove it promptly.

3. HOW WE USE YOUR INFORMATION

3.1. Non-Personal Information

Used for analytics, website improvement, troubleshooting, and to enhance user experience. We may share aggregated non-personal data with third parties for statistical purposes.

3.2. Personally Identifiable Information

We may use your PII to:

• Provide requested services or schedule appointments
• Respond to inquiries
• Send updates, newsletters, or promotions (you may opt out      anytime)
• Process payments securely

We may share limited information with third-party service providers who assist in operations (e.g., billing, analytics, or marketing), subject to confidentiality agreements.

Disclosure of PII may also occur:

• When required by law or legal process
• To protect our rights and property
• During business transfers such as mergers or acquisitions

By using our Site, you consent to your data being processed or stored on servers, which may be located outside the U.S.

4. USE OF COOKIES

Cookies are small files stored on your device to enhance website performance. We use:

• Session cookies (temporary, deleted      when you leave)
• Persistent cookies (to remember      your preferences)

You can disable cookies in your browser settings, but this may limit Site functionality.

5. LINKS TO THIRD-PARTY SITES

Our Site may contain links to external websites for convenience. Granular Care is not responsible for the content or privacy practices of these sites. Visiting third-party links is at your own risk.

6. SECURITY

We use appropriate safeguards to protect your data. However, no method of Internet transmission is completely secure. You share information at your own risk.

7. CHILDREN’S PRIVACY

Our Site is not intended for children under 13. If you believe your child has provided personal information, please contact us, and we will remove it.

8. UPDATES TO THIS POLICY

We may revise this Privacy Policy periodically. Updates will be posted on this page, and continued use of the Site constitutes your acceptance of any changes.

9. CONTACT US

For questions, corrections, or privacy concerns, contact us at:
📧 info@granularcare.com
📍 Granular Care, USA

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                                                                                 Terms of Use

ATTENTION:Please read these terms of use carefully before using this website. By using or accessing this website, you acknowledge that you:

• Have read and understood the Terms of Use and related Privacy      Policy;
• Are at least eighteen (18) years old and have the legal      authority to accept the Terms of Use; and
• Agree to be legally bound by these Terms of Use.

If you do not accept these Terms of Use and the related Privacy Policy, do not use this website. This is a legally binding agreement. You should review these Terms of Use periodically as they may be revised from time to time.

Thank you for reviewing these Terms of Use (“Terms of Use”), which create a legal agreement between you (the “User“) and Granular Care and affiliated covered entities (“Granular Care,” “we,” “our,” “us”) for use of the website, www.granularcare.com (the “Site”).

The Site is operated from the United States of America on behalf of Granular Care. If User chooses to access the Site from locations outside the U.S., such conduct is at User’s own risk and subject to the laws of the United States of America, and User is responsible for compliance with any local laws. User may not use or export anything (including information) from the Site in violation of U.S. export laws, regulations, or these Terms of Use.

1. USE OF SITE AND RESTRICTIONS

User is authorized to view and download the materials contained within the Site (“Content”) for personal, non-commercial use only, provided User does not remove, alter, or obscure any copyright and other proprietary notices contained in the original materials on any copies of the materials. Granular Care, or its licensor, is the exclusive owner of all Content displayed on or available through the Site, including any images or text, and Content may not be distributed, reproduced, publicly displayed, downloaded, modified, reused, reposted or otherwise used except as provided herein without the express prior written permission of Granular Care.

If User breaches any of these Terms of Use, authorization to use this Site automatically terminates and User must immediately destroy any downloaded or printed materials. Granular Care also reserves the right to terminate authorization to use any services within the Site and to delete any related User accounts immediately and at any time if User breaches or threatens to breach any of these Terms of Use.

1.1. User Comments

Granular Care may provide User with the ability to post, transmit or otherwise exchange information for the limited purpose of sharing ideas, suggestions, feedback and information through the Site. Granular Care has no obligation to monitor such information or other user-generated Content (“Comments”). User must assume that Comments shared will be visible to other users of the Site and may be transmitted by others not connected with the Site.

Granular Care has no control over and is not responsible for the use or distribution of Comments. User agrees that Granular Care or any of its affiliates may use their Comments for any purpose whatsoever. Further, User agrees that any intellectual property derived from Granular Care’s use of such Comments shall be owned exclusively by Granular Care.

1.2. Representations Regarding User Comments

User represents and warrants that they have all rights and licenses to post any materials they post on the Site, and that such materials do not infringe upon any third party’s rights or violate any laws. User agrees to defend, indemnify and hold harmless Granular Care and its affiliates from any claims or damages arising out of their Comments or materials posted.

1.3. Accuracy of Content

While Granular Care strives to provide accurate information, there is no guarantee that Content will be accurate, timely, or complete. Granular Care shall not be responsible for any consequences arising from reliance on the Content.

1.4. No Medical Advice

Content on the Site is for informational purposes only and is not intended to replace consultation with a licensed healthcare provider. Granular Care shall not be held liable for any claims, including personal injury or death, arising from or related to use of the Content.

2. LINKS TO OTHER WEBSITES

Links to third-party websites are provided solely for User convenience. Such links do not imply endorsement by Granular Care. Granular Care is not responsible for the content or privacy practices of third-party websites.

2.1. Online Appointment Scheduling

Granular Care may provide an online appointment scheduling system hosted by a third-party. Information submitted through such systems is governed by that third-party’s terms and privacy policy.

2.2. Online Bill Payment

Granular Care may provide online bill payment functionality through a third-party platform. Information submitted through such systems is governed by that third-party’s terms and privacy policy.

3. PROHIBITED BEHAVIOR

User agrees not to use the Site for any unlawful or harmful purposes, including but not limited to transmitting harmful code, violating intellectual property rights, impersonating others, harassing, or posting illegal or obscene material.

4. TERMINATION

Granular Care may suspend or terminate User access at any time for violation of these Terms or for any other reason. Upon termination, User must cease all use of the Site and destroy any materials obtained from it.

5. INDEMNIFICATION

User agrees to indemnify, defend, and hold harmless Granular Care from any claims, damages, or expenses arising from misuse of the Site or breach of these Terms.

6. DISCLAIMER

The Site and all Content are provided “AS IS” without warranties of any kind, either expressed or implied. Granular Care disclaims all warranties including, without limitation, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

7. LIMITATION OF LIABILITY

Granular Care shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of the use or inability to use the Site. User’s sole remedy is to discontinue using the Site.

8. INTELLECTUAL PROPERTY RIGHTS

All rights, title, and interest in and to the Site and its Content belong to Granular Care or its licensors. Nothing in these Terms transfers ownership to the User.

9. USE OF TRADEMARKS

The name, logo, and other marks of Granular Care are trademarks of Granular Care. Unauthorized use is prohibited.

10. GOVERNING LAW AND VENUE

These Terms are governed by the laws of the State of Texas, USA. Any disputes will be handled in the state or federal courts located in Austin, Texas, unless otherwise required by law.

11. DISPUTE RESOLUTION

Disputes that cannot be resolved informally shall be submitted to binding arbitration under the rules of the American Arbitration Association. By using this Site, User agrees to waive any right to a trial by jury or to participate in a class action.

12. COMPLETE AGREEMENT

These Terms constitute the full agreement between Granular Care and the User with respect to Site use and supersede all prior communications.

13. MISCELLANEOUS

If any part of these Terms is found invalid, the remainder shall continue in full force. Failure to enforce any provision shall not constitute a waiver.

14. MODIFICATIONS TO TERMS OF USE

Granular Care may revise these Terms at any time. Changes will be posted on the Site, and continued use of the Site signifies acceptance of the updated Terms.

15. QUESTIONS AND COMMENTS

For questions regarding these Terms, please contact:
📧 info@granularcare.com